Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY AND COMPLETELY BEFORE USING THIS SITE. All users on this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.

By placing an order, you are offering to purchase a product on, and subject to, the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure, for which we will not be responsible.

In order to contract with this site, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Pet Paradise London retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order, you agree that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to change.


When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.


We make every effort to ensure the accuracy of the information provided on our web site. When errors are discovered, we will correct them. Be advised that Pet Paradise London reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is cancelled as a result of the error, your credit card will be refunded back the full amount of your order. Pet Paradise London will notify you as soon as possible if your order has been cancelled and you will be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.

Delivery costs will be charged in addition when applicable; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


Great care has been taken to ensure that the information presented here is as accurate, comprehensive and timely as possible. Pet Paradise London is not responsible for errors or omissions and in no event shall Pet Paradise London be liable for any special, punitive, consequential or incidental damages, lost profits, or any indirect damages arising from the use or misuse of, or failure to correctly use, this site, information contained on this site, and/or products purchased from this site.

Changes may be periodically made to these publications without notice; these changes will be incorporated in new editions of these publications.

All information and access to our website is provided “as is” with all faults and without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Pet Paradise London makes no warranties or representations regarding the accuracy or completeness of the information.

All content of any linked third-party sites is the sole property and responsibility of the owners of those sites.


Pet Paradise London attempts to be as accurate as possible. However, Pet Paradise London does not guarantee that product description or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Pet Paradise London is not as described, you may return it in unused condition.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

The above Terms and Conditions constitute an agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Pet Paradise London. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by an Owner or Manager of Pet Paradise London.